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The Computer Services Department supports staff and students in
the use of information technology resources. The department is responsible
for ensuring the availability of these resources to meet the District’s
mission, strategic goals and implementing objectives. It has three
integrated operating elements: the District Data Center, the Help
Desk support team, and the Network Services support team.
The
Data Center provides essential information services to the entire
district. Mission critical data systems are backed-up daily, batch
processing is managed, and output is printed and distributed in
a traditional centralized data processing setting using high capacity
multi-user computer systems and high speed line printers.
The
Help
Desk comprises a team of highly skilled technicians with expertise
in installation, maintenance and direct user support for critical
information systems such as accounting, payroll, human resources
and student information; data and database management; user account
management; and standard desktop office software applications. The
Help Desk team manages staff and student e-mail systems and is responsible
for the continuing protection of technology resources from activities
which would impair or deny their effective use. Team members also
prepare and deliver staff training on the various administrative
software systems currently in use throughout the district.
Network
Services Team of highly skilled and specially trained technicians
that operate under the direct management and supervision of a Lead
Technician and the Network Supervisor. Network Services technicians
carry out the daily installation, repair and maintenance of the
district’s telecommunications infrastructure, server farms,
desktop workstations and peripheral devices. Technicians perform
all levels of maintenance on servers and computer systems and coordinate
with vendors as necessary for repair of other types of equipment
such as printers and telephone systems. Network Services is also
responsible for the installation and maintenance of all operating
system and application software, including software used in support
of classroom instruction.
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